Frequently Asked Questions

Got questions? We have got answers. If you don’t find what you’re looking for, feel free to reach out to us at lionsnotsheepspetstore@gmail.com.

Orders

How do I place an order?

Simply browse our store, add your favourite items to your cart, and proceed to checkout. It’s that easy!

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us within 12 hours of placing your order if you need to make any changes or cancellations.

How will I know my order has been confirmed?

You will receive a confirmation email as soon as your order is placed. Please check your spam folder if you don’t see it in your inbox.

Shipping

Where do you ship to?

We ship internationally, with a primary focus on the USA, UK, Canada, Australia, and Europe.

How long does delivery take?

Delivery times vary by location. Typically:

• USA: 7–14 business days
• UK & Europe: 10–18 business days
• Canada & Australia: 10–18 business days

How can I track my order?

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items that are unused and in their original condition. Please contact us to initiate a return.

What if my item arrives damaged or incorrect?

We sincerely apologise if this happens. Please email us at lionsnotsheepspetstore@gmail.com with your order number and a photo of the item, and we will make it right.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment options available at checkout.

Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption to keep your payment information safe at all times.