Refund & Return Policy

At Lions Not Sheeps, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (order number or receipt)

To initiate a return, please contact us at lionsnotsheepspetstore@gmail.com with your order number and reason for return. We will provide you with instructions on how to send your item back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
If rejected, we will contact you with the reason and return the item to you.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please first check your bank account and contact your card provider, as processing times may vary. If you still have not received it, please contact us at lionsnotsheepspetstore@gmail.com.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please email us within 7 days of delivery with your order number and a clear photo of the item. We will arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items

The following items cannot be returned:

Items marked as final sale
Items that have been used, washed, or altered
Gift cards

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.